For AGNO and Contest Official Rules, please click here. For our Booking Terms and Conditions, which are the terms and conditions that apply when you make any bookings via our Platform, please click here.Using your personal data: the legal basis and purpose
I will process your personal data in the following ways:
1. To fulfil the terms of a contract with you,
a) To provide a quotation for my business services and decide whether to enter into that contract.
b) To manage and perform that contract, and contact you as necessary in that regard.
c) To update my records
d) To trace your whereabouts regarding any outstanding debts
2. As necessary for my own legitimate interests in promoting and managing my business
a) For good governance, compliance with regulatory and statutory obligations, financial accounting,
managing and auditing my business operations.
b) To communicate with you as necessary regarding the provision of services and any payments due in
relation to such services.
c) For market research , analysis and developing statistics
d) To send you marketing communications relating to my services.
3. As necessary to comply with a legal obligation, e.g.:
a) When you exercise your rights under data protection laws and make requests for information.
b) For compliance with legal and regulatory requirements and relative disclosures.
c) For establishment and defence of legal rights.
d) For the prevention, detection and investigation of crime.
4. Based on your consent e.g.:
When you request me to disclose your personal data to other businesses or organisations, such as other
traders and service providers. You are free to change your mind and withdraw your consent at any time but
that may mean that I can’t do certain things for you.
Sharing your personal data
Subject to applicable data protection laws I may share your personal data with:
• Sub contractors, service providers and other persons, businesses or organisations who help me provide my
services, payment and collection services, email, web-hosting and data back-up services; some of which
service providers may transfer your personal data to others for regulatory, compliance and governance
purposes, and may entail sending your data overseas.
28 April 2018
• Government bodies and agencies in the U.K. and overseas (e.g. HMRC, The Information Commissioner’s
Office). In some cases these agencies may need to transfer your information to other similar bodies,
including those overseas.
• Courts, to comply with legal requirements and for the administration of justice.
• To protect the security or integrity of my business operations
• If I were to sell the business, restructure or enter into a partnership or merger with another business.
• In an emergency or to otherwise protect you or your vital interests.
• Anyone else where I have your consent or am required to do so by law.
Your personal data may be transferred outside the U.K. and European Economic Area. While some countries have
adequate protections for personal data under their applicable laws, in other countries it will be necessary to take
additional steps to provide appropriate safeguards. I will always use my best endeavours to secure your personal
information, which may include imposing contractual obligations or requiring the recipient to subscribe to, or be
certified with, an appropriate international framework of protection.
Retention of information
I will only retain any personal information for as long as it is necessary to support my legitimate business interests,
and to comply with legal, regulatory and statutory obligations.
Your rights under the new law:
The General Data Protection Regulation 2018 gives you a number of rights including:
• The right to be informed about my processing of your personal data
• The right to have your data corrected if it is inaccurate or to have incomplete data completed
• The right to object to or restrict the processing of your personal data
• The right to have your data erased or forgotten
• The right to request access to any information I hold about you.
• The right to move, copy or transfer your personal data
You have the right to complain to the Information Commissioner’s Office, which has the power to investigate and
enforce compliance with data protection law. To find out more about your rights with regard to data protection
please go to www.ico.org.uk.
Your agreement that the AGNO Platform is provided “as is" and without warranty (Clause 9.c)
Your agreement to certain restrictions on our liability to you (Clause 9.b)
Your agreement to our collection, storage and use of your personal data in accordance with our Privacy and Cookies Policy which you can access here.
a. The AGNO Platform is provided by a Limited, a company incorporated in the United Kingdom under registration number 05362341 d/b/a AGNO (“AGNO", “we" or “us") to you, as a user of the AGNO Platform.
b. We have set the terms under which we are providing you with access to the AGNO Platform and any services we offer from the AGNO Platform, including our provision of a centralized booking point for selected third-party service providers (the “Professionals"). These include the terms and conditions that govern:
(ii) How we will use and protect information about you (our “Privacy and Cookies Policy"); and
(iii) Our Booking Terms and Conditions in relation to the third-party services we offer from the AGNO Platform (our “Booking Terms and Conditions").
Together or individually these may be referred to as our “Terms and Policies".
c. These Terms and Policies do not cover the terms on which we engage our Professionals. If you are a Professional, please check the Professional Terms of Business provided to you upon signing up with us. If you would like to apply to become a Professional, please click here.
d. If you enter any prize competitions or other promotions on the AGNO Platform, separate terms may also apply in addition to these Terms and Policies. In the event of a conflict between any additional terms and conditions and these Terms and Policies, the additional terms will prevail to the extent of the conflict.
e. We may change our Terms and Policies from time to time, in which case up to date versions of such Terms and Policies will be available via the AGNO Platform. You should check these Terms and Policies regularly to ensure that you are agree to any changes. You will be deemed to have accepted any changes to the Terms and Policies after you have been notified of the changes on the AGNO Platform homepage, and you continue to access or use the AGNO Platform.
2. Access to the AGNO Platform
a. Access to the AGNO Platform is permitted on a temporary basis. We reserve the right to withdraw or amend the AGNO Platform (and any services offered on it) without notice to you. We reserve the right to withdraw, vary or suspend the AGNO Platform (or any part of it) at any time without notice. We will not be liable if for any reason the AGNO Platform or any part of it is unavailable at any time or for any period.
c. Materials and information posted on the AGNO Platform are not intended as advice, including legal advice, and should not be relied upon as such. To the fullest extent permitted by law, we shall not be responsible or liable if you place any reliance on such information.
d. You must not:
(i) Use the AGNO Platform to collect usernames and/or email addresses of members by electronic or other means without our express prior written consent;
(ii) Advertise or offer to sell any goods or services for any commercial purpose, or solicit employment or contract work which is not relevant to the services offered through the AGNO Platform;
(iii) Solicit, advertise for, or contact in any form Users for employment, contracting, or any other purpose not related to Services facilitated through the AGNO Platform without express written permission from us;
(iv) Introduce viruses, Trojans, worms, logic bombs, time bombs, keystroke loggers, spyware/adware or any other programme or code which adversely affects (or is intended to adversely affect) the operation of any computer software or hardware;
(v) Reverse engineer, disassemble, decompile, translate, modify, adapt, license, sublicense, alter, copy, distribute, hack or interfere with the AGNO Platform, its servers or any connected networks or attempt to do any of the foregoing;
(vi) Gain, or attempt to gain, unauthorised access to the server on which the AGNO Platform is stored, or any server, computer or database connected with the AGNO Platform; or
(vii) Attack the AGNO Platform via a denial-of-service attack or a distributed denial-of-service attack.
3. Your Account
a. Some functionality of the AGNO Platform may require a AGNO registered account (“Account") to access. If you are aged 18 or over, you may register to create an Account, which will require you to provide certain personal data, which must be true, accurate, current and complete, and will be held and used in accordance with any consent obtained from you and the terms of our Privacy and Cookies Policy. Access to your Account will be controlled with a unique username and password. You are responsible for keeping your Account password confidential and secure against unauthorised use, and for all activity that occurs using that Account.
b. We reserve the right to refuse to grant you an Account, or to cancel your Account, at any time, including if in our reasonable opinion, you have failed to comply with any provision of our Terms and Policies.
c. If you know or suspect that anyone other than you knows how to access your Account, you must change your Account password and contact us immediately through the AGNO Help Center.
e. AGNO gift codes/voucher codes (“Codes") may be redeemed on the Platform when ordering Services subject to the following terms and conditions:
(i) Codes can be used to order Services of the same or higher price than the amount of money attributed to the Code with any balance to paid in accordance with sub-clause 3(e);
(ii) Codes are valid for 1 year from the date issued by us;
(iii) We do not accept liability for lost, stolen or damaged Codes;
(iv) Codes cannot be exchanged for cash or refunded (unless in accordance with your legal rights); and
(v) the relevant Code terms and conditions will also apply and, where applicable, take precedence over this sub-clause 3(g).
g. Text Messages and Phone Calls. By providing your phone number and using the AGNO Platform, you agree that we may, to the extent permitted by applicable law, use your mobile phone number for calls and, if such phone number is a mobile number, for text (SMS) messages, in order to assist with facilitating the requested Professional Services. Standard call or message charges or other charges from your phone carrier may apply to calls or text (SMS) messages we send you. You may opt-out of receiving text (SMS) messages from us by replying with the word “STOP" to a text message from us. You acknowledge that opting out of text (SMS) messages may impact your ability to use the AGNO Platform. You agree to AGNO’s use of a service provider to mask your telephone number when you call or exchange text (SMS) messages with a Service Professor or Service Requestor using a telephone number provided by AGNO. During this process, AGNO and its service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to AGNO’s use and disclosure of this call data for its legitimate business purposes.
4. Submission Areas
a. The AGNO Platform has some areas where you may communicate with other users of the AGNO Platform and with AGNO, such as blogs, message boards, opportunities to provide reviews and/or other message or communication facilities. Any material which is posted to the AGNO Platform (“User Content") through your Account will be attributed to you, and you are personally responsible for it. Some areas in the Submission Areas within the AGNO Platform will be public and AGNO will not be responsible for any information or materials posted in such public areas. AGNO may, in its discretion, publicly post submissions you submit to a non-public area of the AGNO Platform.
c. Views and opinions expressed in any User Content are those of the individual submitting that content. They are not our views and opinions and we do not accept responsibility for them. However, if you find any User Content on the AGNO Platform that you consider is in breach of the Acceptable Content warranty below, please notify us by emailing email@example.com using the subject heading “Unacceptable Content", setting out details of the User Content and where it can be found. We will endeavour to investigate promptly.
d. If you do not comply with the Acceptable Content warranty, or if any of your User Content causes us concern, we reserve the right to pass on that User Content to the relevant authorities. If a third party claims that your User Content infringes their rights, we reserve the right to disclose your identity to that third party (or their legal counsel).
e. You hereby grant to us the non-exclusive, irrevocable, transferrable and sub-licensable, royalty-free permission to use, reproduce and publish your User Content (including the right to alter, adapt, amend or change your User Content) in any media or format anywhere in perpetuity and without restriction.
5. Acceptable Content
You represent and warrant that your User Content:
a. does not contain or condone sexually explicit material or violence, or condone discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
b. is not threatening, abusive or intimidating, or provided with an intent to harass any other person;
c. does not infringe anyone else’s rights, including any intellectual property rights or right of confidentiality or privacy; in particular, User should not submit content which is protected by copyright, trade mark, patent, trade secret, moral right, or any other proprietary right without the express consent of the owner of the respective right;
d. complies with all applicable laws;
e. does not contain any material which is defamatory, invades the privacy of any person, is obscene, offensive, or hate speech;
f. does not breach any legal duty you owe to a third party, such as a contractual duty or a duty of confidence;
g. is accurate and representative of your genuinely-held opinion where it states opinions – for example, in reviews;
h. does not misrepresent your identity or affiliation with any person, or falsely gives the impression that such content comes from someone else;
i. does not contain any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, chain letters, pyramid schemes or other forms of solicitation or advertisement commercial or otherwise;
j. does not advocate, promote or assist any unlawful act (e.g., criminal acts, copyright infringement, computer misuse, etc.); and
k. does not feature any individual who has not expressly consented to his or her image and/or voice being featured on the AGNO Platform, nor any individual under the age of 18 without the consent of that individual’s parent or guardian;
and you agree that you are responsible for any loss or damage we may suffer as a result of your breach of this warranty.
6. Intellectual Property
a. You may access, view and print out the AGNO Platform (excluding any User Content that does not belong to you) (“AGNO Platform Content") in accordance with our Terms and Policies for your own personal, non-commercial use. You may only print out or quote from the AGNO Platform Content on the condition that you give us appropriate acknowledgement.
b. Nothing in the above permission impairs or restricts any author’s moral rights in respect of any AGNO Platform Content.
c. We NOT expressly reserve all intellectual property rights in and to the AGNO Platform and the AGNO Platform Content, including in and to the AGNO Platform domain name and all related domains and sub-domains, the name “AGNO", our logo device, service marks, trading names and/or trade marks. Other trade marks and product/company names mentioned on the AGNO Platform may be trade marks of their respective owners or licensors and the rights in such marks are reserved to them.
d. You must not:
(i) Remove any copyright or other proprietary notices contained in the AGNO Platform Content;
(ii) Use any AGNO Platform Content in any manner that may infringe any copyright, intellectual property right or other proprietary right of us or any third parties;
(iii) Use, or cause others to use, any automated system or software to extract AGNO Platform Content (so-called “screen scraping"), except in cases where you and any applicable third party has entered into a written agreement with us that expressly permits that activity; and/or
(iv) Reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame (or use any other browser or border environment), communicate to the public or circulate to any third party or exploit this AGNO Platform and/or the AGNO Platform Content for any commercial purpose, without our prior written consent by way of a written licence agreement.
a. You may link to any page of the AGNO Platform, for non-commercial purposes and provided that:
(i) you do so in a way that is fair and legal and which does not damage or take unfair advantage of our reputation;
(ii) any link does not contain or associate the AGNO Platform with any pornographic or illegal material, or any material that is offensive, harassing, or otherwise objectionable;
(iii) you do not do so in a way that suggests any form of association, approval or endorsement on our part where none exists; and/or
(iv) you do not do so in a way that removes or obscures by framing or otherwise advertisements or copyright or other proprietary notices contained in the AGNO Platform,
b. We reserve the right to withdraw linking permission at any time without notice. If you would like to link to the AGNO Platform for commercial purposes, or otherwise than provided above, please contact us at firstname.lastname@example.org
c. The AGNO Platform may contain links to third party websites. If you decide to visit any third party site, you do so at your own risk. We are not responsible or liable for the content, accuracy or opinions expressed in such websites or the standard of goods and/or services available through or on such websites. Unless expressly stated otherwise, links do not mean that we are, or the AGNO Platform is, affiliated or associated with such third-party sites.
d. Our communications with you may contain information sourced from third-party websites, which we will mark as such. We may also provide a link to the source website of such information. We do not accept responsibility or liability for any material supplied by or contained on any third-party website which is linked from our communications with you, or any use of personal data by such a third party. Your access of any linked third-party website is at your own risk, and our Terms and Policies will not apply to your browsing or interaction on any third-party site, so we recommend that you read that third-party website’s terms and policies before proceeding.
8. The App / Mobile Devices
a. The AGNO Platform may allow you to access our services, download our Apps, upload content to the AGNO Platform, and receive messages on your mobile device (collectively “Mobile Features"). Your mobile device carrier may prohibit or restrict certain Mobile Features and certain Mobile Features may be incompatible with your mobile device carrier or mobile device. In addition, your mobile device carrier may charge you for standard messaging, data, and other fees to participate in Mobile Features. We have no responsibility or liability for any fees or charges you incur when using the Mobile Features. You should check with your mobile device carrier to find out whether any fees or charges will apply, what plans are available and how much they cost. You should also contact your mobile device carrier with any other questions regarding these issues.
b. You acknowledge that your use of the App is subject to any terms set forth in the terms of service of the third party providing the mobile device on which the App operates (e.g., Apple iOS or Android).
c. AGNO is not liable if you do not have a compatible mobile device or if you download the wrong version of the App for your mobile device. AGNO reserves the right to terminate the use of the App or any other aspect of the AGNO Platform should you be using the App or the AGNO Platform with an incompatible or unauthorized device.
d. App Store Sourced Application
(iii) You acknowledge that Apple has no obligation whatsoever to furnish any maintenance or support services to you with respect to the App Store Sourced Application.
(iv) To the maximum extent permitted by applicable law, Apple will have no warranty obligation whatsoever with respect to the App Store Sourced Application.
(vi) Further, you agree that if the App Store Sourced Application, or your possession and use of the App Store Sourced Application, infringes on a third party’s intellectual property rights, you will not hold Apple responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claims.
9. Our Liability
a. Nothing in our Terms and Policies shall affect your statutory rights, or exclude or limit our liability for death or personal injury arising through our negligence, fraudulent misrepresentation and/or anything else which cannot be excluded or limited by us under English law.
(i) Any loss or damage caused by us where there is no breach of a legal duty of care owed to you by us or by any of our employees, and such loss or damage is not a reasonably foreseeable result of any such breach;
(ii) Indirect losses that happen as a side effect of the main loss or damage and which are not foreseeable by you and us (such as loss of profits or opportunity); and/or
c. To the fullest extent permissible by law, we exclude and disclaim all warranties, terms, conditions and representations that might otherwise be implied by law in relation to this AGNO Platform. In particular, we do not represent or warrant that:
(i) The AGNO Platform Content is accurate or complete;
(ii) The AGNO Platform will be error-free, virus-free or free from other harmful components, or that defects will be corrected. You must take your own precautions in this respect. In any event, we will not be responsible for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer hardware, software, data or other proprietary material due to your use of the AGNO Platform.
d. The AGNO Platform is provided “as is", and we do not accept responsibility for any failure to maintain the AGNO Platform, including without limitation any inaccuracies or typographical errors.
10. Applicable Law
b. We will try and solve any disagreements arising from or related to a visit to the AGNO Platform quickly and efficiently. If you are not happy with the way we deal with any such disagreement and you want to take court proceedings, you must do this in the United Kingdom.
Last updated: November 15, 2019